Frequently Asked Questions

Everything you need to know about shopping with Cellar Door.

What is the standard shipping time for my order?

We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How can I return or exchange an item?

We offer a 30-day return policy on all unworn items with original tags attached. To initiate a return or exchange, please visit our Returns Portal and enter your order number and zip code.

How do I ensure I choose the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the perfect fit.

What payment methods do you accept?

Cellar Door accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your garments sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we only partner with factories that guarantee fair wages and safe working conditions.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.